Voice-based conversational interfaces hold significant potential to build interactive applications, especially for data collection in low-resource settings for low-income & less-literate populations, where users may speak their responses in conversational manner through natural speech.

 This video showcases our three new voice-tech innovations  – 1) Voice-enabled Data Collection 2) Voice-enabled Conversational Message d]Delivery or a ‘VoiceBot’ & 3) Automated Voice QnA. All three solutions are accessed through our robust & scale-tested Interactive Voice Response (IVR) platform available over basic feature-phones without the need for internet and smart devices.

Costs and Benefits of Conducting Voice-based Surveys Versus Keypress-based Surveys on Interactive Voice Response Systems – A. Khullar, P. Hitesh, S. Rahman, D. Kumar, R. Pandey, P. Kumar, R. Tripathi, Prince, A.A. Jha, Himanshu, and A. Seth.
ACM COMPASS, 2021.

Experiences with the Introduction of AI-based Tools for Moderation Automation of Voice-based Participatory Media Forums – A. Khullar, P. Panjal, R. Pandey, A. Burnwal, P. Raj, A.A. Jha, P. Hitesh, R.J. Reddy, Himanshu, and A. Seth.
India HCI, 2021.

Early Results from Automating Voice-based Question-Answering Services Among Low-income Populations in India – A. Khullar, M. Santosh, P. Kumar, S. Rahman, R. Tripathi, D. Kumar, S. Saini, R. Pandey, and A. Seth.
ACM COMPASS, 2021.

Initial Lessons from Building an IVR-based Automated Question-Answering System – P. Bhagat, S. Prajapati, and A. Seth.
ICTD, 2020.