Voice Technology Innovations by Gram Vaani

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Gramvaani has a rich history of developing mixed media content that includes audio-video stories, developing reports based on surveys conducted with population cut off from mainstream media channels and publishing research papers that helps in changing the way policies are designed for various schemes. Our blog section is curation of those different types of content.

Voice-based conversational interfaces hold significant potential to build interactive applications, especially for data collection in low-resource settings for low-income & less-literate populations, where users may speak their responses in conversational manner through natural speech.

This video showcases our three new voice-tech innovations – 1) Voice-enabled Data Collection 2) Voice-enabled Conversational Message d]Delivery or a ‘VoiceBot’ & 3) Automated Voice QnA. All three solutions are accessed through our robust & scale-tested Interactive Voice Response (IVR) platform available over basic feature-phones without the need for internet and smart devices.

Costs and Benefits of Conducting Voice-based Surveys Versus Keypress-based Surveys on Interactive Voice Response Systems – A. Khullar, P. Hitesh, S. Rahman, D. Kumar, R. Pandey, P. Kumar, R. Tripathi, Prince, A.A. Jha, Himanshu, and A. Seth.
ACM COMPASS, 2021.

Experiences with the Introduction of AI-based Tools for Moderation Automation of Voice-based Participatory Media Forums – A. Khullar, P. Panjal, R. Pandey, A. Burnwal, P. Raj, A.A. Jha, P. Hitesh, R.J. Reddy, Himanshu, and A. Seth.
India HCI, 2021.

Early Results from Automating Voice-based Question-Answering Services Among Low-income Populations in India – A. Khullar, M. Santosh, P. Kumar, S. Rahman, R. Tripathi, D. Kumar, S. Saini, R. Pandey, and A. Seth.
ACM COMPASS, 2021.

Initial Lessons from Building an IVR-based Automated Question-Answering System – P. Bhagat, S. Prajapati, and A. Seth.
ICTD, 2020.