Costs and Benefits of Conducting Voice-based Surveys Versus Keypress-based Surveys on Interactive Voice Response Systems – A. Khullar, P. Hitesh, S. Rahman, D. Kumar, R. Pandey, P. Kumar, R. Tripathi, Prince, A.A. Jha, Himanshu, and A. Seth. ACM COMPASS, 2021.

Recent improvements through machine learning in speech technologies and natural language processing has prompted active interest in the development of conversational agents for various tasks.