Not all jobs lost during the lockdown have come back. From Gram Vaani’s work with informal and registered workers across industries in north and south...
Industrial sector workers largely insecure, underpaid: Survey
The garments sector workers were more severely hit than the others with 20 per cent workers saying their earnings dropped by more than Rs 2,000...
Elevating the Collective Consumer Voice in Financial Regulation
Elevating the collective voice of digital financial services (DFS) consumers can give them more say and more power in the financial sector.
Ear to the Ground, featured in The Hindu
Om Pandey of Dihira village, Palamu district in Jharkhand, gives a missed call on a toll free number 0800097458. He gets a call back immediately.
Apr ’20: The empathy to learn and fix
Read our article which, using the context of the COVID-19 lockdown, suggests that empathy is crucial for the state to design policies and systems that...
May ’20: Technologies of Disempowerment
Read our article about how many technology systems for welfare delivery and social security have ended up disempowering many people, while aiming to solve problems...
Mar ’20: Our COVID-19 response
In Mar 2020, our priorities shifted to addressing the COVID-19 pandemic. While ensuring the safety of our teams, we worked to leverage our technology platforms...
Apr ’20: State-wise IVRs + summary
In Apr 2020, we started state-wise COVID-19 dedicated IVRs in four states, offering FAQs and using partners' support to address issues listeners faced such as...
May ’20: Campaigns, live dashboard, tutorial videos
In May 2020, we made live a dashboard with a status of our calls and also participated in several campaigns for more state responsiveness.
