Read an article we wrote about the need for the state and society to be more emphatic to learn and fix systems:

“Using the context of the coronavirus related lockdown, we suggest that empathy is crucial for the state to design policies and systems that work for the poor, and for the members of society to understand one another. Building an empathetic state and society requires a communication infrastructure that supports feedback processes and ensures fair representation of diverse viewpoints. The crisis during the lockdown ushered the provisioning of such an infrastructure in a temporary and rudimentary form, and which we argue must now be strengthened and institutionalized going forward. Our discussion relies on reports and testimonies of hundreds of users of the Mobile Vaani platform, a voice-based participatory media service running in several districts in rural North India and urban industrial locations.”