Application of Mobile Phones and Social Media to Improve Grievance Redressal in Public Services – A. Seth, A. Katyal, R. Bhatia (IIT Delhi), D. Kapoor, Balachandran C, V. Venkat, A. Moitra, S. Chatterjee, M. Shivam, Z. Koradia (Gram Vaani), and P. Naidu (Action India). M4D Web Foundation workshop 2012

Most government departments exhibit poor grievance redressal performance. It is common to hear people complain about broken roads and poor drainage in their neighbourhoods, but their complaints often go unregistered,