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Mobile Vaani intervention leads to faulty health insurance card issue resolution

Farooq Ansari from Chhatrutand Panchayat, Mahuda, Baghmara Block, Dhanbad district called up on Jharkhand Mobile Vaani to report a faulty RSBY health insurance card issued to Lalita Devi, one of the residents of that area. Since the RSBY card entitles the beneficiary toward Rs. 30,000/- worth of medical treatment with government or hospitals panelled under the RSBY health insurance scheme, Lalita ji was unable to accrue any benefits of the scheme. Following this report, Gram Vaani wrote to the government department in-charge of the RSBY scheme and asked them to review the matter. A prompt reply was received from the department which stated that the beneficiary would promptly be issued a new RSBY card that she can collect from the district kiosk in the next few days.

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