Om Pandey of Dihira village, Palamu district in Jharkhand, gives a missed call on a toll free number 0800097458. He gets a call back immediately.
Apr ’20: The empathy to learn and fix
Read our article which, using the context of the COVID-19 lockdown, suggests that empathy is crucial for the state to design policies and systems that...
May ’20: Technologies of Disempowerment
Read our article about how many technology systems for welfare delivery and social security have ended up disempowering many people, while aiming to solve problems...
Mar ’20: Our COVID-19 response
In Mar 2020, our priorities shifted to addressing the COVID-19 pandemic. While ensuring the safety of our teams, we worked to leverage our technology platforms...
Apr ’20: State-wise IVRs + summary
In Apr 2020, we started state-wise COVID-19 dedicated IVRs in four states, offering FAQs and using partners' support to address issues listeners faced such as...
May ’20: Campaigns, live dashboard, tutorial videos
In May 2020, we made live a dashboard with a status of our calls and also participated in several campaigns for more state responsiveness.
May ’20: Learning and re-learning from Gram Vaani’s experiences during the Covid crisis
A note summarizing our COVID-19 related efforts and learning from Mar to May 2020.
Jul ’20: Insights from publicizing tele-consultation helplines
During the lockdown when health services were severely disrupted, Gram Vaani partnered with several organisations offering different kinds of tele-consultation services. Read our insights from...
Jul ’20: The First 100 Days of COVID-19
Read a policy brief on how the impact of COVID-19 on poor and vulnerable groups in India in the first 100 days of COVID-19. Based...