“It was one of the most moving events of my life when the grievance I recorded for someone not receiving a pension was resolved. I...
Experiences with the Introduction of AI-based Tools for Moderation Automation of Voice-based Participatory Media Forums – A. Khullar, P. Panjal, R. Pandey, A. Burnwal, P. Raj, A.A. Jha, P. Hitesh, R.J. Reddy, Himanshu, and A. Seth. KDD Workshop on Data Science for Social Good, 2021.
Voice-based discussion forums where users can record audio messages which are then published for other users to listen and comment
Costs and Benefits of Conducting Voice-based Surveys Versus Keypress-based Surveys on Interactive Voice Response Systems – A. Khullar, P. Hitesh, S. Rahman, D. Kumar, R. Pandey, P. Kumar, R. Tripathi, Prince, A.A. Jha, Himanshu, and A. Seth. ACM COMPASS, 2021.
Recent improvements through machine learning in speech technologies and natural language processing has prompted active interest in the development of conversational agents for various tasks.
The Power of Narrative Persuation: How an Entertainment-Education Serial Drama Tackled Open Defecation and Promoted Contraceptive Use in India – H. Wang, A. Singhal, P. Muttreja, A. Vajpeyi, R. Laddha, S. Singh, P.D. Mazumdar, A. Srivastava, V. Rao, S. Saini, D. Rautela, and A. Seth. Journal of Development Communication, Volume 31(2), 2020.
Television and radio serial dramas have been used as an effective entertainment-education (EE) strategy to address complex health and social issues around the world.
#NotStatusQuo – how India’s social welfare delivery can be improved
#NotStatusQuo drew attention to systemizing temporary systems put in place during the lockdown & subsequent months to improve social security and welfare delivery in India....
A participatory video and audio platform for community interaction using DVDs and IVR systems – D. Chakraborty and A. Seth. ACM DEV (3), 2013 (poster)
Community screenings in rural India through DVDs and projectors have had an impact in improving education [1], agricultural information dissemination [3] and community empowerment
The Limits of Design in Ensuring Responsible Outcomes from Technology – A. Seth. ICTD, 2020.
There is growing concern that even though rapid progress in the development of many technologies has produced positive outcomes, there have also been significant harmful...
Ensuring Responsible Outcomes from Technology – A. Seth. Invited talk and paper. COMSNETS 2019.
There is growing concern that although rapid technology development has produced amazing outcomes, there have also been significant harmful effects for many reasons.
Application of Mobile Phones and Social Media to Improve Grievance Redressal in Public Services – A. Seth, A. Katyal, R. Bhatia (IIT Delhi), D. Kapoor, Balachandran C, V. Venkat, A. Moitra, S. Chatterjee, M. Shivam, Z. Koradia (Gram Vaani), and P. Naidu (Action India). M4D Web Foundation workshop 2012
Most government departments exhibit poor grievance redressal performance. It is common to hear people complain about broken roads and poor drainage in their neighbourhoods, but...
