Government grievance redressal services are complicated and centralised, putting them out of reach and relevance of citizens in rural areas. They were built to keep ‘middlemen’ out, but end up making it harder for citizens to access grievance redressal and…
While on-ground volunteers can assist with grievance redressal, community-based hyperlocal media can play a powerful role in putting pressure on authorities to act on grievances. Over the years, local inefficiencies on a range of topics have been resolved after they were reported on…
Gram Vaani platforms TTCU Kural and Urimai Kural, run in collaboration with women’s unions TTCU and GAFWU & PTS, support union work by providing a channel to voice sensitive grievances and enabling better tracking and resolution of these grievances. Since opening in late 2017, the two…
Awareness about policies and entitlements they are eligible to are low among people in India’s heartlands. Some 63% of people surveyed using Mobile Vaani in Raipur, Chattisgarh, didn’t know how to enrol in the National Social Assistance Programme, while 52% didn’t know if…
Reliable mechanisms aren’t in place for people to report about public service delivery. Gram Vaani has developed platforms with organisations such as National Foundation for India and Population Foundation of India to facilitate community-based monitoring of public services and schemes….
1 in 3 workers in Delhi/NCR we surveyed had no proof of employment. Nearly 2 in 3 were paid less than the minimum wage. Gram Vaani’s Saajha Manch collects news, testimonies and experiences from workers and puts pressure on employers to address these issues. Since Sept…
Gram Vaani worked with Population Foundation of India on Main Kuchh Bhi Kar Sakti Hoon, the super-hit Indian television serial. The serial was supported by an IVR campaign that featured audio versions of the serial and highlighted powerful messages related…
Young people have many questions on their body, relationships, their identities and safer sex, which are, unfortunately, taboo subjects to talk about in India. CREA’s Kahi Ankahi Baatein is a Hindi/English, 24X7 infoline that answers these questions in a safe,…
MAMTA’s Janani Swasthya Sewa is an infoline designed specially for young married women on reproductive health issues such as contraception, birth spacing and pre- and post-natal care. It is also used by ASHA workers (frontline health workers) in Rajasthan and Uttar…
In collaboration with Enable India, we developed an IVRS service specifically for persons with disabilities – Namma Vaani in Karnataka, and Hamaari Vaani in Hindi-speaking states. In less than 2 years, this popular ‘social network’ has been used by over…